We, Zee Entertainment Enterprises Limited (“We”, “Us”, “ZEEL”) value the trust placed in Us by You and therefore, we follow the highest standards of privacy guidelines to protect the information shared by You with Us.

Zee Marathi (hereinafter referred to as “Channel”), a television channel owned and operated by ZEEL has intended on extending its reach and achieving greater traction among its viewers and customers by establishing communication on a personal level by creating a WhatsApp business account for promotion of the Channel as well as it is made abundantly clear that the Channel can receive the valuable opinions, feedbacks, views and reactions of the customers with regards to the various fiction and non-fiction programmes of the Channel.

Zee Marathi via the WhatsApp Business Account will communicate with viewers and/or customers and/or participants and/or user and/or subscriber (“You”/ “Your”) and You will not be able to chat with the WhatsApp Business Account.

ZEEL and/or Zee Marathi may use the contact database and the personal information obtained through such contact database so created via the WhatsApp business account for surveys and/or promotion activities only and for any other activities in relation and incidental thereto. Such contact database and the personal information obtained through such contact database may also be used for promotional purposes related to Zee Marathi’s shows, events, contests and other activities including but not limited to its programmes.

This Privacy Policy (“Privacy Policy”) governs the use of Your Personal Information shared (as defined below) with or collected by ZEEL from Your connection with the WhatsApp business account, including the WhatsApp web version, and mobile applications (“WhatsApp”).

Your viewing of communication initiated by us or communicating with us on the WhatsApp platform is construed to mean that You consent to our collection, use, storage, processing, alteration, retrieval, indexing, erasure, making available of, and/or transfer (“Processing”) of your Personal Information shared with us while connecting with the WhatsApp business account of the Channel, in accordance with this Privacy Policy and you agree to be bound by the terms of this Privacy Policy.

If You do not agree with the terms contained herein, please do not view, browse or download and immediately desist connection with WhatsApp business account. You are free to withdraw your consent at any given time, however such withdrawal could result in an interruption to services provided by Us. In case you choose to withdraw consent please write to us by sending mail to us at hizeemarathi@zee.com All capitalized terms that have not been specifically defined herein shall have the same meaning as provided under the ‘Terms And Conditions For WhatsApp Business Account For Zee Marathi

I. Collection of Personal Data

Personal Information or Personally Identifiable Information or Personal Data (Personal Data) means data/information about or relating to a natural person and in this instance it is You.

You understand and accept that we collect Your Personal Data to provide You with the best in-class user experience and services in the following ways:-

1) Directly from You:

  1. We may collect inter alia Your name, mobile number, email, address, IP Address, zip code, age, gender, occupation etc when you view or interact with us via our WhatsApp business account or email, our support pages or chatbots. This information is collected to provide You with a customised user experience through a dedicated user account, i.e. Channel’s WhatsApp business account.

  1. We collect information regarding Your usage of our services through log data, cookies and similar technologies while connecting with the WhatsApp business account. We collect this data to ensure a customised seamless experience to You so that You may enjoy our shows and/or services as and when you prefer.

  1. Please note that ZEEL and/or Zee Marathi does not directly collect any financial information from You.

  1. If You choose to log-in, access or otherwise connect to WhatsApp, through a third-party service (such as Facebook, Twitter, etc), we may, for example, collect your user ID and user name associated with that service, as well as any information You make public using that service. We may also collect information You have authorized that service to share with Us through such WhatsApp business account (such as Your user ID, billing information, public profile information, email address, birthday, and other account and profile data).

  1. If You choose to post messages on social media accounts, message boards, chat rooms or other message areas or leave feedback, we will collect that information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

  1. Whilst We try and ensure that our authorised partners are committed to observing strictest privacy practices, they are independent entities in themselves and hence would be subject to their own Privacy Policies and practices. We strongly recommend You to view and familiarise yourself with those policy documents.

II. Use of Personal Data:

  1. You understand and accept that we may also use Your information to:

  1. understand user behaviour;

  2. evaluate Your interest for various genres of content, services, offers, etc; and

  3. perform analytics and conduct customer research, to determine Your interest, for identifying content that generates sales and to analyse traffic patterns, demographics, devices, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.

  1. You understand and accept that we use the collected information in order to provide You with a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet Your needs, and to customize Zee Marathi to make Your experience safer and easier.

  1. You understand and accept that we identify and use Your IP address to help diagnose any problems with our server, and to administer WhatsApp. Your IP address is also used to help identify You and to gather broad demographic information to customize Your experience on Zee Marathi.

  1. You understand and accept that we will occasionally ask You to complete online surveys. Through this WhatsApp business account surveys may ask You for contact information and demographic information (like zip code, age, etc). We use this data to tailor Your experience on Zee Marathi, providing You with content that We think You might be interested in and to display content according to Your preferences.

  1. You further understand and accept that we may use the personal data provided to communicate through various modes like Phone Call, SMS, message, email, to You at regular intervals to notify You of, among other things, various offers, new content, exclusive deals etc., that may be available or new ventures that You may be interested to consume etc. By communicating with our WhatsApp Business Account, You expressly consent to receiving such communications from Us at regular intervals. However, if You do not wish to receive any communication from Us, You may request to change your preferences by sending an e-mail to hizeemarathi@zee.com.

  1. Except as provided herein, You understand and accept that we do not solicit any Sensitive Personal Information about You. However, if You share such information with us voluntarily, we will not be liable for any actions, claims, costs, expenses or other liabilities that may arise as a consequence of such any unauthorized use or misuse of such information.

III. Cookie Statement

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in Your computer’s hard drive. The cookies do not contain any of Your Personal Information.

You understand and accept that we may combine Your Personal Information, other information and information collected from tracking technologies and aggregate it with information collected from other users viewing our Channel to attempt to provide You with the Service and a better experience on Zee Marathi.

You further understand and accept that we and our partners store and/or access information on a device, such as unique IDs in cookies to process personal data.

Strictly Necessary Cookies/Plugins

You further understand and accept that these cookies/plugins are necessary for the website/mobile applications to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies/plugins do not store any personally identifiable information.

Performance Cookies/Plugins

These cookies/plugins allow us to count visits and traffic sources so we can measure and improve the performance of our Channel. All information these cookies/plugins collect is aggregated and therefore anonymous.

Functional Cookies/Plugins

You further understand and accept that these cookies/plugins enable the website/mobile applications to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies/plugins then some or all of these services may not function properly.

Targeting Cookies/Plugins

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies/plugins, you will experience less targeted advertising.

Social Media Cookies/Plugins

These cookies are set by a range of social media services that we have added to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

IV. Disclosure and Transfer of Personal Information with Third Parties

We may disclose/share/ transfer Your Personal Data to the parties including but not limited to:

  1. ZEEL, its affiliates and group companies for compliance, reporting or any other purpose connected with ZEEL’s provision of services to You.

  1. Authorised partners, third parties, agents for instance our trusted vendors for providing us with customised solutions to meet our day to day business needs, cloud storage providers etc. We are committed to driving a strong data privacy culture across our value chain through strict contractual obligations on the said vendors and service providers.

  1. You further understand, accept agree that we may also disclose or transfer Your Personal Information, inside or outside India strictly on confidential terms, with law enforcement agencies, regulatory bodies or judicial bodies in relation to a legal dispute or for any other purposes if called upon or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to ZEEL and/or Zee Marathi. We may also disclose Your Personal Data if we, in the good faith believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

  1. Third parties in order to provide You access to Zee Marathi and facilitate Your participation in any contest, game or activity conducted by ZEEL, to comply with Our legal obligations.

  1. Authorised marketing and advertising partners to provide you with unique offers on products and services we think would be of interest to you. In case you do not wish to receive such promotional offers please write to us with a subject reading “Unsubscribe”.

f) You hereby provide Your express consent to us for sharing Your Personal Information with third parties and our affiliates for marketing and advertising purposes.

g) We shall endeavour that the third parties and agents engaged by us to whom we may provide access to Your Personal Information for the purposes set out herein are under a contractual obligation to protect Your Personal Information in accordance with the same standard that ZEEL and/or Zee Marathi has agreed to be subject to in this Privacy Policy.

  1. ZEEL and/or Zee Marathi may disclose Your Personal Information to such extent as ZEEL and/or Zee Marathi may deem necessary for You to enter into commercial transactions with the website and/or WhatsApp business account of ZEEL and/or Zee Marathi (Zee5). Recipients of your Personal Information may be located outside India. This may include countries where applicable data protection laws provide a lesser degree of protection than India. However, You expressly consent to usage of such Personal Information.

In the event ZEEL is merged with or acquired by another company or in case of re-organization or restructuring of business, we and our affiliates will share Your Personal Information, wholly or in part, with another business entity.

V. Third Party Sites

ZEEL and/or Zee Marathi via the WhatsApp Business Account on WhatsApp may provide links to various third-party websites that may collect Your Personal Data. Use of Your information collected by such third-party platform will be governed by the privacy policy of such third-party platform. ZEEL has no control on the operation of such third-party websites and You may share information with such third-party at Your sole risk. ZEEL shall not be liable to You for any misappropriation of Your Personal Information by such third-party.

VI. Data Retention

You further understand and accept that we retain Personal Data only for as long as We believe is necessary for purposes set out herein. We may be required to retain it for a longer period of time for any legal, regulatory or statutory requirements.

VII. Security and Compliance with Laws

We strive to protect Your Personal Information against unauthorized disclosure, misuse, unlawful use, modification, loss or destruction. We take all reasonable measures and precautions, as per standard industry practises, to keep Your Personal Information confidential. We ensure compliance with all applicable laws.

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification as per law. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information. By continuing to communicate with the Business Account of Zee Marathi on the WhatsApp platform you are aware of such risk. It is abundantly made clear that in case of any conflict between the Standard terms and conditions and Privacy policy for such WhatsApp business account, clauses governing the Standard terms and conditions shall prevail.

VIII. Amendments

This Privacy Policy is subject to change from time to time without any written notice to You. We reserve the right, at our sole discretion, to modify the terms of this Privacy Policy from time to time in order to ensure compliance with applicable laws (“Updated Terms”). The Updated Terms shall be effective immediately and shall supersede these terms of this Privacy Policy. Upon updating the Policy, we may revise the “Updated” date at the bottom of this Privacy Policy. We will not be under an obligation to notify you of any changes to this Privacy Policy. You shall be solely responsible for reviewing the Privacy Policy from time to time for any modifications. By continuing to communicate with the Business Account of Zee Marathi on WhatsApp after the Updated Terms have been published, You affirm Your agreement to the Updated Terms.

IX. Contact Us

Address for receiving notices:-

ZEE Entertainment Enterprises Limited

18th Floor, A Wing, Marathon Futurex, N M Joshi Marg, Lower Parel, Mumbai – 400013

ZEEL is a company based in India. By communicating with the Business Account of Zee Marathi on WhatsApp, You hereby acknowledge that ZEEL is not responsible or liable in any manner to comply with any local laws of Your territory except India with respect to the Business Account of Zee Marathi on WhatsApp.

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